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A Flying Hellscape

C9Ky5AtVoAARjaa-1As the meme-fest that has kept us all amused in the aftermath of United Airlines' significant fail slows (and the resulting loss of over a half billion dollars of capitalization grows), management still can't buy a clue. Even in his apology for the events of Sunday evening, in which a passenger was forcibly removed from a flight, the CEO continues to subtly suggest it wasn't United's fault (law enforcement was to blame).

But, just how United got to be the PR shitshow of the decade (Guitars, Leggings and Beatings) is masterfully narrated in this piece from Wired.

Worth your read.

Bill Geist

Bill GeistBill Geist

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