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The Perfect Corporate Response

WcForgive me if this surprised me...but Waffle House just nailed a moment.

The venerable roadside attraction experienced a customer service malfunction recently when a patron ended up whipping up his own late-night snack while the scheduled staff slept. And, then posting the images on Facebook to prove it.

Once the incident went viral, Waffle House nailed it. After apologizing to "Alex," they said..."For safety reasons, our customers should never have to go behind the counter. Rather they should get a quality experience delivered by friendly associates. We are reviewing this incident and will take appropriate disciplinary action.

In a related note, obviously Alex has some cooking skills, and we’d like to talk to him about a job since we may have something for him."


Thanks to my old friend Vodka...indeed.


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Bill Geist

Bill GeistBill Geist

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